Can Kooi’s security cameras exclude selected (public) areas?
Public areas do not come under detection and do not cause alarms. Where necessary, we can insert so-called ‘privacy masks’ that make the public area invisible.

How does Kooi’s camera surveillance show people?
The mobile camera system has a predetermined area under detection and during the day it produces footage in which people are recognizable in the picture. These images are processed according to the applicable guidelines. It is possible to preset a period that the security system is active, for example during unmanned hours. Vehicles and associated license plates are, in accordance with the GDPR, not blurred. The footages from our cameras, whenever necessary, can be used for police investigation.

Are the camera images saved? If so, for what purpose?
When an alarm turns out to be a verified incident, we save the corresponding images. These images are kept until the incident has been resolved. The material is used as proof of the incident and to aid in the identification of an intruder. Furthermore, these images are an essential addition that completes the dossier for insurance claims where evidence is required.

How can outsiders see that the site is secured with CCTV?
Kooi uses signages to make known that the area is secured using the CCTV. Banners will be hung when the client specifically requests for it.

Can the camera masts be seen from a distance?
The Unit For Observation (UFO) and the Rising Early Detection (RED) Mobile have an adjustable 6 meter mast to which the camera system is attached. The system housing is equipped with a distinct Kooi logo. This way, the masts are clearly visible in the secured site. The presence of the recognizable masts is in itself a form of prevention. It deters intruders when they notice the imposing security system.

Is the terrain constantly monitored by Kooi?
Yes, during the agreed time frames for surveillance. During surveillance hours, the camera system continuously monitors the site for movements. When the system detects a movement, it immediately generates an alarm that our specialists in the Kooi Alarm Center receives at real-time.  The alarm that our specialists receive is coupled with the live image that they watch and analyse. Based on the analysis, appropriate action is then taken. They can remotely activate the alarm or loudspeaker. This deters intruders in 99% of the cases thus preventing theft and damage.

Do Kooi’s cameras have a zoom function, and can the lens rotate?
Some of Kooi's systems are equipped with a rotating camera with zoom function. This gives the operators a better overview of the site. However, the mobile system is easy to move. In the event of changes in the construction site, the mobile system is re-positioned so that the new area defined to be protected is properly detected. In this way, we guarantee full coverage.

Does the camera surveillance comply with the General Data Protection Regulation (GDPR)?
Our security cameras are generally deployed during unmanned hours. This makes it unlikely for employees, customers or other visitors to be filmed. Persons entering the site outside working hours are unauthorized. The processing of personal data may be justified for the client. Ultimately, the client is responsible for the reason for processing personal data.

Can the client justify the camera surveillance with regard to the GDPR?
The camera system for construction site security serves to monitor the site, the machines, and the materials in the property. The video images are only used to protect the client’s property against crime, such as theft, vandalism, and unauthorized access. Therefore, the installation of the UFO is not a violation of the GDPR.

Does Kooi comply with the right to be forgotten with a request from third parties to have outdated or incorrect privacy-sensitive information removed?
Kooi complies with the rights that the GDPR stipulates for the data subjects, including the right to be forgotten. The video images are only used internally within Kooi. We only follow up if intruders refuse to leave the site. In that case, the right to be forgotten is submitted directly to the authorities.

Does Kooi have a protocol for answering information requests?
Kooi works according to strict data protection procedures based on the GDPR. The request and processing procedures are always carried out according to the same model.

 

How does Kooi ensure that unauthorized persons do not have access to the video images?
Kooi has taken appropriate technical and organizational measures to protect personal data against unauthorized use. Most of the footage is not viewed by anyone, because the monitor is only activated during an alarm.

Can Kooi guarantee data protection if a third-party gains access to the security system?
At Kooi we provide complete service. This means that we are responsible for every aspect of the security system. From installation to maintenance, our own technical team is ready. We only engage third parties that we authorize to work on the systems.

What happens to the video images?
The footage is stored locally in the system's memory and on the server. Alarm messages are also stored on the server. This memory is erased regularly. If a suspicious situation is detected, the specialists at the Kooi Alarm Center will receive an alarm. They are the only authorized party to monitor the images. They analyze the report and assess the threat. In principle, Kooi does not provide camera images that may contain personal data to third parties. In situations when the client instructs to do so, or if there is a legal obligation to do so, or if the Dutch Data Protection Authority obliges Kooi to do so, then Kooi will comply. If criminal prosecution is necessary, the file can be submitted to the police within 21 days. After that, the images are deleted from the system.

Who can view the video images?
If the system detects a potential danger, our specialists at the Kooi Alarm Center receive an alarm and they can watch the camera on the secured site. Our customers can view the live images at the 247kooi App and at the online customer portal. If a suspicious situation has occurred, the customer always receives a report.

What does the GDPR say about camera security?
The law does not specifically refer to camera security. However, the use of cameras can come in conflict with the guidelines of the GDPR. Nevertheless, protecting property on business parks, construction sites or in vacant buildings is possible because the GDPR specifies various bases on which the processing of personal data is possible. Kooi works according to the strict protocols that are compliant with the GDPR.

Is camera security allowed with a view to privacy?
Camera surveillance on private property does not violate the GDPR. Security is used to protect property against crime, theft, destruction, and the likes. Our specialists know the conditions for data protection, and they know better than anyone how to protect various areas in a responsible manner.

Does camera security cause nuisance to the environment?
No. Kooi's camera systems have been specially developed to cause as little nuisance as possible in the immediate vicinity. The cameras are equipped with advanced infrared technology, which means that it is not necessary to illuminate the area when it’s dark. If the alarm or loudspeakers are activated, the residents in the area can hear this.

Does Kooi use dummy cameras for theft prevention?
No, Kooi's camera systems are always connected to the alarm center. The connection is established via a wireless network, so that we can always guarantee a solid connection.

Do the operators have live access to the video images?
The specialists have access to live images. But because the systems continuously monitor unwanted activities on the site, these images are not constantly viewed by the specialists. The intelligent camera system analyzes the terrain during the set security times. The moment the system detects an unwanted activity, the control room pulls up the live stream to watch and analyze.

How can I contact Kooi if I have questions about the security of personal data?
Our specialists are happy to answer all your questions regarding the GDPR. You can send us an email via info@247kooi.com.

Need assistance with your security challenges?

If you didn't find the answers you were looking for, our team is here to assist you. Contact us directly for personalized support and expert advice on how Kooi can meet your security needs. Whether it's about our mobile camera surveillance systems, early fire detection, or our 24/7 Kooi Alarm Center, we're ready to help you secure your project effectively.

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