FAQ

Mobile Video Surveillance

Mobile video security is crucial for protecting construction sites, events, and remote locations. Frequently asked questions cover topics such as the benefits of mobile video surveillance, installation procedures, and system capabilities. Users often inquire about the range of features like live monitoring, motion detection, and night vision. 

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Kooi has different types of Units For Observation (UFO). There is a solution for every terrain. Especially in remote areas, an advanced camera security is a good investment.

Kooi secures numerous types of locations and not just construction sites. The innovative camera system is used to secure various sites from the largest wind farms in Europe to solar parks and from parking spaces to construction chains. You will find examples from our customers on our website.

Who carries out the alarm follow-up
Kooi has its own alarm center (the Kooi Alarm Center). All our specialists are trained to effectively resolve potential issues. They have sole access to the footage filmed by the camera unit and are therefore the only ones authorized to take appropriate action, such as playing an alarm or voice message or calling in the security or the police.

We tailor security for every project. The costs for camera surveillance depend on several factors, such as: a. The surface of the site, construction site or object to be secured. b. Is it possible to connect to the mains or do you need an external power supply, such as the Powerbox, Solar Power Unit or the Hybrid Powerbox. c. The number of camera systems required to view the desired detection area when obstacles are in the way. d. Duration of the project. It is always possible to adjust the conditions while the camera surveillance contract is on-going. Some locations are subject to constant change. That is why we can always reset the security, so that you are assured of a good camera coverage.

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FAQ

Early fire detection

Find answers to your questions about Early Fire Detection here. Learn how our systems identify fire risks quickly, ensuring swift action to prevent damage and enhance safety. Discover the benefits and technology behind our early fire detection solutions. Our systems use advanced sensors and algorithms to detect fire hazards at the earliest stages, allowing for prompt response and minimizing potential damage. 

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Kooi’s detection system works based on trend analysis. When the RED system detects a temperature rise that is out of trend, a notification is sent to Kooi’s alarm center. The innovative system works with an AI (artificial intelligence). This advanced technology prevents false alarms.

The RED heat detection system of Kooi can be used in several sectors needing heat detection security. Currently, it is mainly applied in the waste and recycling industry. Here, waste is sorted, ground, incinerated, or composted. The type of waste being processed contributes to the risk factor causing heat and eventually fire. Lithium batteries, mattresses, aerosols, and the likes in particular pose a risk during waste processing.

For locations with limited or no power supply, Kooi offers two solutions: The Powerbox and the Hybrid Powerbox. The Powerbox is a generator that guarantees a reliable power supply. The Hybrid Powerbox is a smart generator that also works on solar energy. If there isn’t enough sunshine, the Hybrid Powerbox switches to a silent generator. The energy source is dependent on the need of the location. We can also determine this for you during an on-site security check.

The RED Mobile can be installed and fully programmed within an hour. In addition, we guarantee its fast delivery. The RED Fixed and RED Concrete have a delivery time of approximately 2 weeks. In cases where RED is urgently needed, we offer the use of the RED Mobile to bridge the time gap.

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FAQ

Kooi Alarm Center

Discover the Kooi Alarm Center's 24/7 security solutions. Our FAQ covers real-time monitoring, rapid response, and advanced surveillance features. Learn about system installation, integration with other security measures, and the cost-effectiveness of our services. Get detailed answers to your questions and understand how our state-of-the-art technology ensures continuous protection and efficiency for your projects. Explore the benefits of partnering with Kooi for enhanced security and peace of mind.

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No. We will not receive any reports from the UFO at your location within the working hours you have specified. If this time is exceeded, the operator creates a report indicating that work has taken place outside the regular hours. However, if the working hours are structurally exceeded, we ask you to review the working hours. You can adjust the working hours via the 247kooi app.

We do not share the images from our cameras. This has to do with the GDPR. If you think that our camera images can be of value to, for example, determine damage or a criminal offense, we advise you to report it to the police. Here you can indicate that there were Kooi cameras in the area that may have recorded the incident relating to your case. The police will then pick up the matter with us.

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FAQ

GDPR & Privacy

At Kooi, privacy and data protection are our top priorities. Our construction site security with CCTV cameras and early fire detection systems for the recycling industry comply with GDPR regulations. We ensure that all collected data is handled securely and transparently. Our systems are designed to prevent unauthorized access, and we only collect necessary information for security purposes. For more details on our GDPR and privacy practices, please visit our comprehensive policy page.

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Public areas do not come under detection and do not cause alarms. Where necessary, we can insert so-called ‘privacy masks’ that make the public area invisible.

Our security cameras are generally deployed during unmanned hours. This makes it unlikely for employees, customers or other visitors to be filmed. Persons entering the site outside working hours are unauthorized. The processing of personal data may be justified for the client. Ultimately, the client is responsible for the reason for processing personal data.

When an alarm turns out to be a verified incident, we save the corresponding images. These images are kept until the incident has been resolved. The material is used as proof of the incident and to aid in the identification of an intruder. Furthermore, these images are an essential addition that completes the dossier for insurance claims where evidence is required.

The footage is stored locally in the system's memory and on the server. Alarm messages are also stored on the server. This memory is erased regularly. If a suspicious situation is detected, the specialists at the Kooi Alarm Center will receive an alarm. They are the only authorized party to monitor the images. They analyze the report and assess the threat. In principle, Kooi does not provide camera images that may contain personal data to third parties. In situations when the client instructs to do so, or if there is a legal obligation to do so, or if the Dutch Data Protection Authority obliges Kooi to do so, then Kooi will comply. If criminal prosecution is necessary, the file can be submitted to the police within 21 days. After that, the images are deleted from the system.

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Further questions?

If you didn't find the answers you were looking for, our team is here to assist you. Contact us directly for personalized support and expert advice on how Kooi can meet your security needs. Whether it's about our mobile camera surveillance systems, early fire detection, or our 24/7 Kooi Alarm Center, we're ready to help you secure your project effectively.

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