Frequently Asked Questions about Early Fire Detection

Delivery and installation

How does the RED heat detection system work?
Kooi’s detection system works based on trend analysis. When the RED system detects a temperature rise that is out of trend, a notification is sent to Kooi’s alarm center. The innovative system works with an AI (artificial intelligence). This advance technology prevents false alarms.

What can the RED heat detection system secure?
The RED heat detection system of Kooi can be used in several sectors needing heat detection security. Currently, it is mainly applied in the waste and recycling industry. Here, waste is sorted, ground, incinerated or composted. The type of waste being processed contributes to the risk factor causing heat and eventually fire. Lithium batteries, mattresses, aerosols, and the likes in particular pose a risk during waste processing.

What if there’s no power supply available on location?
For locations with limited or no power supply, Kooi offers two solutions: The Powerbox and the Hybrid Powerbox. The Powerbox is a generator that guarantees a reliable power supply. The Hybrid Powerbox is a smart generator that also works on solar energy. If there isn’t enough sunshine, the Hybrid Powerbox switches to a silent generator. The energy source is dependent on the need of the location. We can also determine this for you during an on-site security check.

How fast can the RED heat detection system be installed?
The RED Mobile can be installed and fully programmed within an hour. In addition, we guarantee its fast delivery. The RED Fixed and RED Concrete have a delivery time of approximately 2 weeks. In cases where RED is urgently needed, we offer the use of the RED Mobile to bridge the time gap.

Is someone always monitoring the live feed?
The RED is a 24/7 detection system. The rotating thermometric camera continuously monitors the temperature. The camera images are not viewed all day. In the event of an unusual temperature rise, the system immediately sends an alarm message to Kooi’s 24/7 Alarm Center. At that moment, our operators work on high-speed pulling up the live feed, analyzing the situation, and determining the course of action to be taken.

Who carries out the security work?
Security lies in the hands of Kooi. The heat detection system is linked to the Kooi Alarm Center. We offer 24/7 professional control room security managed by specialists. The moment the system detects an unusual rise in the temperature, the specialists receive a notification. We always ensure utmost care and privacy in dealing with all the video images.

What sets Kooi apart from the competition?
Kooi innovated The RED heat detection system and is still the only one in Europe to offer this pioneering technological solution. The RED system is directly linked to Kooi's own control center. The RED comes in a self-powering model for locations that doesn’t have access to the mains source. The system is suitable for almost any type of location. The rotating 360 degrees camera has a range of 70.000 m2. This means that securing a large area with one system is possible.

How do I know if my system is active?
Our customers have access to a secure Kooi portal, where they can check whether the system is active. The panoramic live feed and temperature development can also be viewed here 24/7. The temperature is mapped using graphs. In addition, the system is constantly monitored for maximum technical operability. In the event of a malfunction, the Kooi Alarm Center will immediately receive a notification. The problem receives highest priority and is then resolved in the shortest time possible.

Can I move around my RED heat detection system?
You can choose between a mobile or a fixed solution. The mobile solution can be moved as the terrain or your priority changes. We find it important to guarantee the best quality. Therefore, we recommend only moving the RED Mobile in consultation with our specialists.

Technic

What happens in the event of a false alarm?
The RED has an AI (Artificial Intelligence). The system continuously performs calculations based on trend analysis that makes a false alarm unlikely. We continuously monitor the RED system to ensure proper operation. In the event of a suspicious situation, the Alarm Center receives a notification. Then our specialists analyze the danger.

Who controls Kooi's cameras?
The Kooi camera surveillance is linked to the Kooi Alarm Center that operates 24/7. When the system detects an unusual temperature rise, a notification is sent to the Alarm Center. This is manned 24/7 by trained operators who monitor Kooi's cameras. Kooi is responsible for the maintenance of the camera systems. We continuously monitor the operation of the RED using our Health Check, so that you are always assured of a reliable system. Whenever we find a technical defect, we send our technician on site as soon as possible to solve the problem.

How quickly are temperature differences noticed?
The RED's software continuously performs calculations to detect temperature differences and makes a trend analysis. As soon as the RED system detects a temperature rise that is out of trend, it immediately identifies a potential hazard. A notification is then sent to Kooi’s alarm center.

Does the system actively monitor the location 24 hours a day?
Yes, the RED surveils the terrain 24 hours a day. Because the system is equipped with AI, alarms from vehicles can be filtered from the results. This capability allows for the system to be active even during working hours.

How reliable is Kooi’s heat detection system?
The RED is extremely reliable. We work with a double internet connection, via two different providers. It is also possible to use your own WiFi network. This way we can always guarantee a properly working internet connection. In addition, we continuously monitor the operation of the RED with our Health Check. If we discover a defect, we will send a technician as soon as possible to resolve the issue.

How does this form of fire prevention work?
The Rising Early Detection (RED) works based on trend analysis. The system has a rotating camera that continuously monitors the temperature.

Can I watch the live feed?
Our customers get access to their project accounts at Kooi’s customer portal. Here they can view the live feed, read the current temperature trending, and see the panorama view.

What is the difference between a RED heat detection system and a smoke detector?
A smoke detector goes off the moment the device detects smoke or if dust enters the detector. That means a fire has already started. The RED monitors temperature changes, so that an unusual rise in heat can be signaled. In this case, the risk of fire is detected at an early stage, therefore preventing fire from happening.

What is the maximum detection range of a RED?
In an optimal situation, the 360-degree rotating camera has a range of 70.000 m2.

How is a distinction made between heating and high temperatures of, for example, exhaust gases?
The RED is equipped with Artificial Intelligence. The system is able to distinguish between a overheating hazards and high temperatures of exhausts, equipment and even exhaust gases. This allows alarms that might be caused by machines and vehicles to be filtered out from the results.

What happens if there is a rise in heat or fire on location?
When the system detects a rise in heat or fire, the alarm center receives a notification. Our control room is manned 24 hours a day by specialists who analyze fire hazards. If necessary, they will contact the fire brigade. The costs for immediate alarm follow-up are included in our services.

What can I do with the customer portal?
When you are a Kooi customer, you will receive access to the customer portal. This is a secure web environment, in which you gain access to your project environment. Here you can watch the live feed from the RED system among other functions.