How Kooi’s personal approach builds trust and long-term success

Tom Frölich, a seasoned Project Manager at Kooi International, doesn’t just focus on tasks—he embodies the values that drive the company’s success. From maintaining client relationships to overcoming industry challenges, Tom shares personal insights and his vision for the future.

A Team Built on Pioneering Spirit

What does Tom enjoy most about working at Kooi? “The team,” he says without hesitation. “We’re young, like-minded people who enjoy pioneering the international pillar together. It’s not easy, but everyone has the attitude of, ‘How are we going to do this? We’ll figure it out and succeed.’” This mindset is crucial for a company operating in emerging markets, where innovation and adaptability are key.

Values That Define Success

Tom believes being customer-oriented is essential. “The project manager looks purely at the interests of the customer,” he explains. This focus ensures that Kooi delivers not just products but solutions tailored to client needs. Clear communication also plays a significant role. “Making sure customers know what’s possible—and what isn’t—is critical. Don’t promise something you can’t deliver.”

Building Strong Relationships

For Tom, visiting clients on-site is invaluable. “When you meet customers in person, the connection is much stronger,” he notes. Staying involved and responding quickly to client inquiries are small gestures that go a long way in building trust.

Opportunities and Challenges Ahead

Looking to the future, Tom sees tremendous potential in markets like Romania. “The solar industry is booming there,” he says. However, he acknowledges challenges in countries like the UK, where cheaper, primitive solutions dominate. “We need to stick to what we’re good at,” Tom emphasizes. “In the long run, our advanced systems will keep the competition out of the way.”

Staying True to Kooi’s Strengths

Tom firmly believes in Kooi’s unique offerings. “We offer services that others don’t,” he says. By staying focused on quality and innovation, Kooi International continues to lead in providing top-tier security solutions for clients worldwide. As Kooi looks ahead, it’s clear that Tom’s dedication, combined with the company’s pioneering approach, will continue to drive success in the international market.